PRIVACY POLICY

At Willis Conveyancing, we are committed to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of information we receive from clients using our online client form. By using our services, you consent to the terms described in this policy.

1.    Collection of Personal Information
We may collect the following types of personal information through our online client form:

a.    Contact Information: including but not limited to, names, addresses, telephone numbers, and email addresses.

b.    Identification Documents: such as driver's licenses, passports, or other government-issued identification.

c.    Property Details: including information about the property involved in the conveyancing process.

d.    Financial Information: in the case of financial transactions related to the conveyancing process.

e.    Other Relevant Information: that may be required to fulfill our services.

2.    Use of Personal Information
We may use the information collected for the following purposes:

a.    Conveyancing Services: To provide the conveyancing services requested by the client.

b.    Verification and Authentication: To verify the identity of our clients and to comply with legal requirements.

c.    Communication: To communicate with clients regarding their conveyancing process and related matters.

d.    Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards.

e.    Improvement of Services: To analyze and improve the quality of our services.

f. Transactions with an Electronic Lodgement Network Operator, including:

i) disclosure of that Personal Information to PEXA or any other ELNO and for use in connection with an Electronic Workspace;

ii) disclosure of that Personal Information to other participants in the ELN (including through mobile applications provided by PEXA), an Electronic Workspace or in a Conveyancing Transaction the subject of an Electronic Workspace;

iii) use and disclosure of that Personal Information by PEXA and the other participants in an Electronic Workspace or in a Conveyancing Transaction the subject of an Electronic Workspace;

iv) collection, use, handling and disclosure of their Personal Information, at least to the extent necessary to enable PEXA to provide the Services in accordance with the requirements of this Participation Agreement; and

v) disclosure of their Personal Information to a Registrar or Duty Authority

Please refer to the to the PEXA privacy policy, available at http://www.pexa.com.au/privacy-policy for further information.

3.    Sharing of Personal Information
We do not sell, rent, or trade personal information to third parties. However, we may share information under the following circumstances:

a.    Service Providers: We may engage third-party service providers to assist with the conveyancing process. These providers are bound by confidentiality and privacy obligations.

b.    Legal Obligations: We may disclose information in response to legal process or regulatory authorities.

c.    Business Transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred.

4.    Security of Personal Information
We employ reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

5.    Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6.    Your Rights
You have the right to access, correct or delete your personal information where it is not required to be held pursuant to any relevant regulation or legislation
You may exercise these rights by contacting us at hello@willisconveyancing.com.au.

7.    Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

8.    Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at hello@willisconveyancing.com.au.